PLACING ORDERS

We ship to the Australia, United Kingdom, New Zealand and the USA. We also ship to other parts of the world however please place your order via email to sales@fibrelash.com

All orders placed are subject to confirmation and acceptance by Diamond Corp.

Diamond Corp AU Pty Ltd may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to Diamond Corp, which must be received within seven days of the price increase notification.

We ship across the Middle East & North Africa. All orders placed are subject to confirmation and acceptance by Cosmetology Middle East.

Quantity “in stock” does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.

Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

Cancellations may be communicated by email to customerservice@fibrelashme.com 

SHIPPING

Estimated shipping times:
U.A.E.: 7 DAYS
OUTSIDE U.A.E.: 7-14 DAYS

All products are shipped to the address specified at order. If you miss your delivery, your products will be sent back to the depot and an agent will contact you to re-arrange delivery. Three attempts will be made at delivery, following which the product will be returned to sender, and a FibreLash representative will contact you. To attempt delivery again will require a repeat payment of full shipping costs.

Please supply a delivery address where goods can be signed for during business hours (9am-5pm Saturday to Thursday).

We do not ship to third party addresses unless that address is known and can be verified by Cosmetology Middle East.

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Cosmetology Middle East will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.

Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended after three attempts at delivery.

When your order is shipped you will be sent an E-mail confirmation which will include an order number which can be used when enquiring about your order.

RETURNS
We hope that you are thrilled with your purchase from the FIBRE LASH website. However, if in the unlikely circumstance your FibreLash product is damaged, we are happy to offer a replacement on all goods returned to us within 7 days of your receipt of goods. Please note:  Due to our flexible ‘Cash-on-Delivery” payment option we are unable to give refunds but will be happy to replace any damaged goods. Also, Due to the personal nature of beauty products we cannot accept returns on any used or opened items and for further information please read Terms and Conditions. It is only after the good are received and checked that a replacement will be issued. 

There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.

Returns for replacement will only be accepted within 7 days of you receiving the goods.
Any incorrect, missing or damaged items received must be reported to Cosmetology Middle East within 24 hours of you receiving the delivery. This can only be done by e-mail to customerservice@fibrelashme.com