CUSTOMER SERVICE

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    ANIMAL TESTINGYou may have noticed on our packaging that all ModelCo products are: Tested on models not animals.

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    COMMENTS & SUGGESTIONSWe love hearing feedback from our customers – please email: customerservice@fibrelashme.com

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    COLOURS OF PRODUCTS ON-LINE
    Please note that every effort is made to match colours shown on our website with actual product colours, unfortunately variances occur on individual computer screens.

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    GIFTS – CORPORATE
    Please note that every effort is made to match colours shown on our website with actual product colours, unfortunately variances occur on individual computer screens.

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    EXCHANGE
    Unfortunately we are unable to offer exchange of goods at the present time.

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    NEWSLETTER SUBSCRIPTIONS
    Do you want to be kept up to date on what’s happening in the world of Diamond Corp? Select the option when completing your transaction.

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    ORDERING ON-LINE
    After you have entered your purchase details and credit card details and clicked “BUY NOW” your order begins to process and online changes cannot be made to your order. To change or cancel your order prior to shipment, please email customerservice@fibrelashme.com. Please note that most orders will be delivered within 7-14 days.

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    PAYMENTS & SECURITY
    We accept payment via credit card (Visa/ Mastercard ONLY), or cash on delivery (as per Aramex regulations)

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    PRODUCT AVAILABILITY
    Occasionally a product may be unavailable – unfortunately we do no have a backorder system. However please email us and we will be happy to contact you via email when it is back in stock.

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    TECHNICAL PROBLEMS
    If you experience any technical problems with your shopping bag or checkout process during your shopping experience, please contact customerservice@fibrelashme.com